At Graced Candle Company, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, unused or in defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy.
Shipping Options: United States
| CONTIGUOUS U.S. | ||
|---|---|---|
| COST | TIME FRAME | |
| STANDARD | $3.99-7.99 | 3-7 business days |
| ALASKA & HAWAII | ||
|---|---|---|
| COST | TIME FRAME | |
| STANDARD | $19.99 | 3-7 business days* |
| EXPEDITED | N/A | N/A |
| OVERNIGHT | N/A | N/A |
| U.S. TERRITORIES | ||
|---|---|---|
| COST | TIME FRAME | |
| STANDARD | $20.99 | 21-30 business days* |
| EXPEDITED | N/A | N/A |
| OVERNIGHT | N/A | N/A |
What if my Item arrives Damaged?
We're sorry to hear your item arrived damaged. Please contact us so we can make it right.
Is your delivery running late?
We ask that you wait four additional business days beyond your Expected Delivery Date to allow for any carrier delays.
Didn't receive your order and the tracking status shows Delivered?
We ask that you please allow two additional business day past the delivered scan as the carrier may have accidentally scanned the delivery too early.
Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
Have you already waited the additional time and still don't have your package?
Please email: gracedcandlecompany@gmail.com